Ep: 174: Voices of Student Success: AI Chatbot Provides Resources, Early Alerts
Inside Higher Ed’s Voices of Student Success discusses how one college addresses student questions and resource awareness using a text-based AI chatbot.
In this episode of The Key, Jenny Billings, the program chair of associate in arts and division chair of English and study skills at Rowan-Cabarrus Community College in North Carolina, tells IHE editor in chief Sara Custer about going through the stages of AI grief—from freaking out to begrudging acceptance to working with colleagues to figure out how to respond and eventually creating an institutionwide framework that teaches students how to use AI to enhance their learning.
She’s seen improvements in retention and confidence among students in the developmental English program at Rowan-Cabarrus after they started using AI, and the new model of telling all students how they can use approved AI tools has helped them have more open conversations with their professors.
One of those AI tools is Grammarly, and also joining us today is Jenny Maxwell, the head of higher education at Grammarly. She tells us how they’re developing tools that flip AI detection products on their heads and encouraging students to engage more with their writing before they turn it in.
This episode is sponsored by Grammarly.
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