Service Cloud Consultant Certification is one of the trickiest Salesforce certifications to complete. The exam includes questions onContact Center Industry Knowledge, for which there isno help or training provided by Salesforce! This course solves that problem.
This 30 minute mini-course dives into the concepts you need to understand to ace the Industry Knowledge section of the Service Cloud Certification, by explaining the key concepts of Contact Center operations and technology.
By the end of this course, you will be able to:
This course includes a combination ofvideo lecturesandrealistic practice exam questionsspecific toContact Center Industry Knowledge, to test your understanding and shore up any weak areas.
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